Do you want to:
- Monitor the entire order process for the customers and be able to provide them with actual service;
- Analyzing processes to improve quality and service towards customers;
- Working for an organization that was nominated by the Fortune’s 100 for fastest growing organization in 2015 and finished in the top 10?
Then read on! The challenge:
Within this position you are responsible for consistently delivering a high level of service to the customers. You also look critically at processes and if you see opportunities to improve / accelerate the processes regarding the deliveries to customers, you will initiate them. You are also the link between the customer and the internal colleagues of Sales and Planning. In this position you have the following activities:
- Managing and maintaining customer / country-specific documentation requirements (CofA, CofO, invoice, bill of lading, packing lists, etc.);
- Coordinating and processing product returns / credit / rebills;
- Acts as the primary point of contact and provides high service to key accounts and distributors;
- Accurately and quickly process all received sales orders to meet customer expectations;
- Solving the resulting delivery problems in a professional and fast manner;
- Monthly tracking of customer agreements and KPIs;
- Provide internal support;
- Validate customer information in SAP for accuracy and completeness;
- Coordinate matters with Customer Order Fulfillment (COF) with headquarters, distributors and Sales regarding orders and deliveries;
- Provide customers with the necessary technical information, safety information, etc.;
- Maintain internal quality regulations;
- Translate customer questions and requests into appropriate recommendations for products and packaging;
- Monitor and follow up on open orders;
- Consult with customers, finance and Sales on invoice issues
